Job Overview

We are seeking a friendly, organised, commercially focused Pilates Studio Reception & Sales Executive to deliver excellent front-of-house service while supporting memberships, bookings, and studio sales. Responsibilities include welcoming clients, managing enquiries, promoting services, and supporting daily studio operations.

Key Responsibilities

• Welcome clients, visitors, and instructors professionally.

• Manage reception, enquiries, calls, emails, and social media messages.

• Explain classes, memberships, packages, private sessions, and studio services.

• Convert enquiries into bookings, memberships, packages, and other sales.

• Meet agreed sales, conversion, retention, and service targets.

• Manage bookings, cancellations, transfers, waitlists, check-ins, memberships, and accounts.

• Process payments, purchases, refunds, credits, and daily reconciliations accurately.

• Follow up with prospects, trial participants, inactive members, and clients.

• Build client relationships and provide personalised support.

• Coordinate with instructors and management on capacity, bookings, attendance, and client needs.

• Support onboarding, including registration, waivers, health questionnaires, and studio guidance.

• Keep reception and client areas clean, organised, and welcoming.

• Handle feedback and complaints professionally, escalating when appropriate.

• Support opening, closing, daily operations, and health, safety, and safeguarding compliance.

• Prepare basic sales, attendance, booking, and operational reports.

• Perform other reception, sales, customer service, and administrative duties.

Qualifications and Experience

• Experience in reception, customer service, sales, fitness, wellness, hospitality, leisure, or a similar client-facing role.

• Pilates, fitness, health club, yoga, wellness, or related experience is advantageous.

• Ability to deliver excellent service and achieve sales or conversion targets.