Job Summary:

A CRM Administrator/ Data Analyst manages and supports a company’s Customer Relationship Management (CRM) system — ensuring data accuracy, user access, and efficient workflows. The candidate should have a basic understanding of CRM platforms, good data handling skills and strong attention to detail.

Core Responsibilities:

• Manage and update customer data in the CRM

• Support users with basic CRM issues

• Create simple reports

• Maintain data accuracy and documentation

• Assist with basic workflow and system updates

• Collaborate with cross-functional teams to understand data requirements and provide timely and accurate reports that meet business needs.

• Conduct thorough data cleansing and validation processes to ensure data integrity and reliability before analysis

Skills Required:

• Basic CRM knowledge

• MS office skills

• Understanding of sales & marketing processes

• Strong communication and problem-solving

• High attention to detail

• Patience and ability to support users

• Good documentation & organization skills

• Comfortable working with large datasets and multiple data sources; demonstrable experience of data cleaning, validation and reconciliation.

• Effective written and verbal communication skills and experience working collaboratively across functional teams.

Qualifications & Additional Information:

• Bachelor's degree

• Minimum of 2-3 years of experience in a data analyst role

• Commitment to maintaining confidentiality and complying with company governance, security and data protection standards.

• Exceptional problem-solving skills with a strong analytical mindset, able to interpret complex data sets with ease.

• Strong time management skills and ability to meet tight deadlines.

• Ability to work independently and collaboratively within a team, demonstrating flexibility in adapting to changing priorities.

• Fluency in English; additional languages are an advantage to enhance communication